FAQ
Support and information at your fingertips.
About PeyzBank
What is PeyzBank?
PeyzBank is a digital finance platform that prioritizes sustainability and ethical
practices. Our state-of-the-art technology caters to the everyday financial needs of
environmentally and socially conscious consumers. With the PeyzBank app, you gain
access to an e-money wallet and a Visa debit card, along with tools to support a
sustainable lifestyle. Our CarbonTracker, which is coming soon, feature lets you review
the emissions impact of each purchase and offset your carbon footprint by supporting
high-quality global projects.
What Makes PeyzBank Different?
Our Promise to You:
1. Ethical Handling of Funds:
● Your money will never be held in unethical or high-risk industries. We
strictly adhere to ethical investment policies, ensuring transparency about
where your money is held. So if you feel strongly about ethical issues,
whether is it Animal Cruelty, Human Rights or the Environment, to mention
a few, we stand with you.
2. Transparency:
● Full visibility of your funds and crystal-clear details on all fees or charges
are core principles of our service.
3. Community and Social Impact:
● We give back to the community through social impact initiatives, inviting
you to join and contribute to a greener and more inclusive society.
4. Social Impact Tools:
● Tools like our Carbon Footprint Tracker help you be a key part of the
movement towards sustainability.
5. Ethical Finance Commitment:
● Our approach to finance focuses on inclusion, literacy, and gender equity.
6. Diverse Team:
● Our team represents a range of backgrounds and experiences, handpicked
from the top of our industry
How Do I Get in Touch?
The best way to reach us is via our in-app support chat.
Where Can I Download the App?
Download the PeyzBank app from the iOS App Store and the Android Google Play Store.
Accounts
From Which Countries Can I Open an Account?
Currently, you need to be a Brazil resident to sign up, but we plan to expand to other
parts of LATAM, the Middle East and beyond soon.
What Do I Need to Open an Account?
Opening an account is simple. You’ll need:
● A smartphone
● Brazilian mobile number
● Valid ID (e.g., passport or driving licence)
● Proof of address (e.g., utility bill)
You’ll upload a selfie and photos of your ID documents via the app for verification. Once
approved, you can use your account and order your PeyzBank card immediately!
Am I Eligible for a PeyzBank Account?
To open an account, you must be a Brazilian resident over the age of 18 with valid
identity documents.
How Secure Is My Account?
We use bank-grade encryption to protect your data in-transit and at-rest. Keep your
account details private and your card secure. For more guidance, refer to our Privacy
Policy or contact us at [email protected].
Where Can I Find My Account Details?
● Go to the ‘Home’ section in the PeyzBank app.
● Select the three dots in the top right corner.
● A pop-up for ‘Account Details’ will appear, showing your sort code and account
number
How Do I Close My Account?
Contact our support team via the in-app chat. Note that once closed, you cannot open a
new account with us for 12 months.
Cards
How Do I Get My PeyzBank Card?
● Select the ‘Cards’ tab on the home screen.
● Click the ‘+’ icon to order your physical and virtual cards.
Where Can I Use My Card?
Use your card online and at millions of locations worldwide where Mastercard is
accepted. For assistance, contact us via the in-app chat.
What If My Card Is Lost or Stolen?
If lost or stolen, contact us immediately at 0800 00 06 006 or via in-app chat to freeze
your card.
How Do I Freeze My Card?
● Select the ‘Cards’ tab on the home screen.
● Find your card and select ‘Freeze card’.
If you can’t access the app, call us at 0800 00 06 006.
How Can I Change My Card PIN?
● Select the ‘Cards’ tab on the home screen.
● Choose ‘Security’ and follow the instructions to change your PIN.
How Do I Add My PeyzBank Card to Apple Wallet?
● Go to the card section in the PeyzBank app.
● Select ‘Add to Apple Wallet’ and follow the instructions.
Ethical Finance
What Is Ethical Finance?
Ethical finance leverages financial power to create a more equitable and sustainable
society. It goes beyond financial returns, prioritizing customer wellbeing and benefiting
society and the environment.
You and Your Money
How Does PeyzBank Process My Data?
We prioritize your data security and privacy, never sharing your data with third parties
without permission.
Why Do I Need to Verify My Identity?
To comply with financial regulations and provide a secure service, we verify your identity
through KYC and CDD processes.
Is My Money Safe with PeyzBank?
We safeguard all customer deposits, holding your money in client money bank
accounts. This ensures your funds are protected and used solely for holding your funds,
in line with regulatory requirements.